At a glance
$349/mo (Gold) to $1,199 (Diamond); Gold's 4,000 credits are about 400 AI call minutes.
Gold is after-hours and overflow only with no transfers; full answering means $899 and new phones.
Zinng: $49 for 300 minutes, transfers to your front desk, keep your phone system.
The short answer
Viva AI (getviva.ai) is built for dental offices, and its higher plans go well beyond answering calls: they replace your phone system and add texting, web chat, online booking and patient outreach. That's why it starts at $349 a month and most offices are pointed to the $899 plan.
If you want every call answered without replacing your phones, Zinng costs $49 a month for 300 minutes, with call transfers to the front desk on every plan.
Comparing more than Viva? Our dental AI receptionist guide puts Viva next to the other dental AI receptionists, with real prices, with what dentists say about using one.
Viva AI pricing (checked October 2026)
- Gold: $349/month, 4,000 credits. After-hours answering and overflow, call recording and transcription, basic voicemail. Uses a new Viva number you forward to, with no call transfers, reminders or campaigns.
- Platinum: $899/month (most popular), 7,000 credits. Replaces your phone system; answers every call 24/7, texting, web chat and email, digital forms and online booking, patient outreach and live call transfer.
- Diamond: $1,199/month, 12,000 credits. Viva says the features are exactly the same as Platinum.
There's no contract and a 30-day risk-free trial. Launch takes about a week, including connecting your practice software, training the AI on your office and onboarding staff. Viva says it is SOC 2 Type II certified and signs a BAA with every practice, handles unlimited simultaneous calls, and speaks 100+ languages, switching mid-call.
Viva AI
Dental offices only
AI receptionist and phone system built for dental offices, from $349/month for after-hours and overflow up to $1,199. Higher plans replace your phone system and book into your practice software.
Checked October 2, 2026 on getviva.ai. Prices change; confirm before you buy.
Reviews: we found no Viva AI reviews on Trustpilot, Capterra or the BBB, and G2's listing shows no visible score. Don't confuse it with goviva.ai, an unrelated marketing company that also sells a $99 AI receptionist.
How Viva AI's credits work
An AI-answered call minute uses 10 credits, an AI-answered message uses 5, and staff calls, texting and reminders are free. That works out to roughly:
- Gold: about 400 AI call minutes, then about $1.00 per extra minute.
- Platinum: about 700 AI call minutes, then about $0.90 per minute.
- Diamond: about 1,200 AI call minutes, then about $0.80 per minute.
AI messages draw from the same credits, so heavy texting or web chat leaves fewer minutes for calls.
Viva AI vs the alternatives: comparison table
Entry plans side by side. Scroll sideways on a phone to see every column.
| Service | Starts at | Includes | Billing | Setup | Free trial |
|---|---|---|---|---|---|
| Viva AI | $349/mo | 400 minutes | Credits (10 per AI call minute) | Guided onboarding (about a week) | 30-day risk-free |
| Zinng | $49/mo | 300 minutes | Per minute + extra-minute buckets ($25 for 150) | Self-serve + free help | 7 days |
| Goodcall | $79/mo | 100 unique callers | Per unique caller | Self-serve | Not published |
| Upfirst | $24.95/mo | 30 calls | Per call | Self-serve + help | 14 days, no card |
| Rosie | $49/mo | 250 minutes | Minute plans (auto-upgrade) | Self-serve | 7 days |
| Smith.ai AI Receptionist | Free | 25 calls | Per call | Self-serve + help | Free plan (25 calls) |
| Dialzara | $29/mo | 60 minutes | Per minute | Self-serve | 7 days |
| Phonely | Free | 100 minutes | Per minute | Self-serve | Free plan |
| NextPhone | $199/mo | Unlimited calls | Flat rate, unlimited calls | Self-serve + help | 7 days (Pro) |
The best Viva AI alternatives
1. Zinng: every call answered, keep your phone system
Zinng answers calls your front desk misses without changing your phones:
- $49 for 300 minutes or $99 for 700, with call transfers to the front desk on every plan.
- Extra minutes in buckets: 150 for $25, 300 for $50, 600 for $100 or 1,200 for $200, about $0.17 a minute.
- Live calendar booking on the $99 Pro plan (Google Calendar, Outlook, Cal.com, Calendly).
- 63 languages and dialects, two-way texting and a website chat widget, with every call recorded and transcribed.
- Free setup help. Keep your number by forwarding it (all calls, after hours or when busy) or porting it.
Zinng plans: $49 (300 minutes), $99 (700), $149 (1,000) and $249 (2,000), all with a 7-day free trial and no contract.
Goodcall
Best for customizable call flows
Self-serve AI phone agent with a call-flow builder, billed per unique caller with unlimited minutes. US only.
"Their on time Customer Services Their numerios Features best part it is easy to use"
"Service started out at $59 then no notice moved in $99 a month and then this last month they now they are charging me $130 a month with no notice."
Checked October 2, 2026 on goodcall.com. Prices change; confirm before you buy.
Upfirst
Best for every feature on every plan
Per-call AI receptionist with transfers, live booking, texting and 35+ languages on every plan, plus a free onboarding call.
"What I like best about Upfirst is their customer support and their willingness to keep improving the platform."
"It's not as personal as having a live receptionist, but it does what we need for now"
Checked October 2, 2026 on upfirst.ai. Prices change; confirm before you buy.
Rosie
Best for quick self-serve setup
Self-serve AI receptionist trained from your Google Business Profile and website. Live booking and transfers start on the $149 Scale plan.
"Rosie is the best AI answering service I've tried... I called the trial number and was surprised how well it answered queries about my business (Transistor), even questions it wasn't trained on."
Checked October 2, 2026 on heyrosie.com. Prices change; confirm before you buy.
Smith.ai AI Receptionist
Best for AI with live human backup
Per-call AI receptionist with a free tier; calls can be escalated to Smith.ai's live agents for $3 extra. Native Clio integration.
"I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail."
"They required a upfront payment at $2500 for a six month contract... we requested to cancel our contract... because the account is on a long-term plan, our policy does not allow..."
Checked October 2, 2026 on smith.ai. Prices change; confirm before you buy.
Dialzara
Best for the lowest entry price
Per-minute AI receptionist from $29/month for 60 minutes; warm transfers, calendar sync and Spanish start on the $99 plan.
"Working with Adam and his AI phone system has honestly been one of the most impressive experiences we've had integrating technology into our real estate business."
"Customer service is terrible. Trying to even get a response is really hard."
Checked October 2, 2026 on dialzara.com. Prices change; confirm before you buy.
Phonely
Best free plan to try
Per-minute AI phone agent with a free plan (100 minutes), unlimited simultaneous calls and 50+ languages; Y Combinator-backed.
Checked October 2, 2026 on phonely.ai. Prices change; confirm before you buy.
NextPhone
Best for unlimited calls with no overage
AI receptionist with unlimited calls and no per-minute or overage fees from $199/month; done-for-you setup from $299.
Checked October 2, 2026 on getnextphone.com. Prices change; confirm before you buy.
Frequently asked questions
How much does Viva AI cost?
Viva AI (getviva.ai) has three dental plans: Gold at $349 a month with 4,000 credits (after-hours and overflow), Platinum at $899 with 7,000 credits, and Diamond at $1,199 with 12,000 credits. An AI-answered call minute uses 10 credits, so Gold covers about 400 AI call minutes. Extra credits cost $0.10, $0.09 or $0.08 each. There's no contract and a 30-day risk-free trial.
What's the difference between Viva AI's plans?
Gold forwards your calls to a new Viva number for after-hours and overflow, without call transfers, reminders or campaigns. Platinum replaces your phone system and adds texting, web chat, online booking and live transfer. Diamond has the same features as Platinum with more credits at a lower overage rate.
Is Viva AI the same as goviva.ai?
No. Viva AI at getviva.ai is a dental AI receptionist. goviva.ai is an unrelated AI marketing suite for local businesses that also advertises a $99 AI receptionist.
What is a cheaper Viva AI alternative?
For offices that want every call answered without replacing their phone system, Zinng costs $49 a month for 300 minutes, with call transfers to the front desk on every plan, two-way texting, 63 languages and live calendar booking on the $99 plan. It has a 7-day free trial.
Sources: getviva.ai pricing, Viva's FAQ and pricing blog (June 2025), G2, Trustpilot, Capterra and the BBB, checked October 2, 2026. No affiliate links. Compare more on our AI receptionist alternatives page.
