Breezy is winding down, and a lot of its customers are looking at Zinng as their next home. Below are the questions we hear most often from businesses making that move, answered straight. If your number is still on Breezy, start with our guide on how to move your number and data before the deadline, then come back here.
Who started Zinng, and why?
Zinng was founded by Timothy Bramlett and Dr. Mehru Bhatia, a husband-and-wife team.
Tim spent years as a senior software engineer, including distributed-systems work deploying large-scale financial models into production for some of the largest financial institutions in the United States. He went on to build and lead products, eventually as Head of Software Incubation at HP, where software his teams built ships on hundreds of millions of HP devices worldwide, and where he incubated HP Protect and Trace, one of the first real-world business applications of threshold encryption. He later left the corporate world to build directly with customers, which led to founding Stammer.ai.
Zinng started close to home. Dr. Bhatia's dental practice was stuck paying hundreds to thousands of dollars a month for clunky legacy software. Tim's take was simple: if we are going to fix this, we do it right and build something other businesses can use too. We ran it in our own dental office for months, refining how it should actually work. Patients kept asking about it, many of them business owners themselves, and what started as a tool for dental and medical practices organically grew into a platform for small and medium businesses of every kind. Almost all of our early growth was word of mouth from people who know us.
Our mission is to build the best SMB-focused communication platform on the planet, and our approach is the opposite of the typical startup. We are entirely self-funded, we are not chasing an exit, we work directly with our customers, and we run our own businesses on Zinng every day. We are here for the long haul.
Can I port my number to you? Do you have local numbers?
Yes. If you already have a number you want to keep, you can port it into Zinng and we handle the entire transfer for you. Porting is one of our core strengths. Once you start your trial and hand off your number and its transfer PIN, we manage the process end to end and keep you posted until it goes live on Zinng.
If your number is an existing business line (often a landline), we can also host it. Hosting means you keep your current phone service exactly as it is, and we simply add the ability to send and receive texts and place calls on that same number. Nothing moves and you do not lose your existing service, we layer Zinng's texting and calling on top of it.
And if you do not have a number yet, you can get a new local number in your area code right inside Zinng. There is more than one way to get calls to your agent (forwarding, hosting, or porting), and we walk through all three in our guide to routing calls to your agent.
A note for Breezy customers specifically
Breezy runs on the same underlying phone carrier we do, so moving your number from Breezy is handled as an account-to-account transfer rather than a standard carrier port. This can actually be smoother than a normal port, but it does require some coordination with the carrier and sign-off from Breezy. We manage this with you, just start your trial, tell us you are coming from Breezy, and we will walk you through the exact steps.
If I ever leave, or if Zinng shuts down, can I take my number with me?
Yes. Your number is yours, not ours. Whether you ported a number in or we assigned you a brand-new one, you can port it out to another provider at any time, and we will never charge you a fee to do it. It is a real, standard phone number, so the normal porting process applies, we will hand over whatever account details and PIN you need to move it, and we are glad to help if you get stuck. We will never hold your number hostage or make it hard to leave.
We know why this matters to you: watching a provider shut down and scramble your phone service is exactly what you are trying to avoid. So to be clear on both fronts, your number stays portable no matter what happens, and Zinng itself is fully self-funded with no investors and no pressure to chase an exit. We are a husband-and-wife team that built this out of running a real business, and we are not going anywhere. You can read more about why Breezy shut down and why we are built differently.
Do you connect to Google Calendar?
Yes. Your agent connects to your Google Calendar through either Cal.com or Calendly, both of which sync directly with Google Calendar, so when the agent books an appointment it lands right on your calendar.
If you want the agent to schedule appointments live during a call, we recommend Cal.com. Its free plan fully supports live booking, so you can do it at no extra cost. Calendly works too, but live booking requires one of their paid plans.
Do you connect to Google Contacts?
Not today. We do not currently have a Google Contacts integration. It is something we are open to building, but we would want to understand how you would actually use it so we design it the right way. If this matters for your workflow, reach out to us at [email protected] and tell us how you would want it to work, we would love to talk it through.
Can I put a chat widget (your AI) on my website?
Yes, we have a chat widget you can embed on your website today. Right now it is deliberately bare bones and does not have AI on it yet, chats come into your inbox for you to answer. The honest reason: most businesses we work with talk to customers mainly by phone and SMS, so chat traffic tends to be light and it has been lower priority.
That said, improving it is on our roadmap. Over the coming months we are building a much more powerful chat widget of our own, including letting AI handle chat traffic to varying degrees, rolling out after our mobile apps launch.
What are web calls and outbound calling?
A web call means placing or taking a call through your browser instead of a physical phone. The standout is outbound web calls: you can place a call to anyone right from the Zinng web interface, either by dialing a number or clicking the call button on any conversation to instantly dial that contact. The entire transcript of the call is saved to your inbox so you can refer back to it anytime.
A favorite use: calling customers or patients from your business number without exposing your personal cell, no more *67 tricks that make people hesitant to answer. It is in the web app today, and we are building it into our iOS and Android apps as well, which are coming soon.
How are minutes billed? What about spam and robocalls?
Calls are billed only for the actual talk time, measured in fractions of a minute. We never round up to the next full minute, so you only pay for the time you actually use.
On spam and robocalls: you can block any number, and calls from a blocked number do not count toward your minutes. We are also actively working on a reliable way to automatically catch and block spam callers. We are moving carefully here on purpose, in early testing, aggressive filtering also blocked some legitimate potential customers, and missing a real customer is worse than tolerating the occasional spam call. Getting this right without false positives is a priority for us.
What happens if I go over my plan's minutes?
In practice this rarely comes up, most customers never get close to their plan's minutes. If you do use up your included minutes, your AI agents will stop answering until you add more. You have two easy ways to do that: upgrade to a plan with a higher minute tier, or reach out to our support team and we will add an extra block of minutes to your account. We are also building the ability to top up minutes right inside the app.
How do text messages count toward my minutes?
Today, two-way text messaging is completely free. It does not count against your voice minutes or your plan's allotment in any way, minutes are for calls, and texting is free and unlimited.
To be straight about the future: it is possible that down the road we introduce some caps on texting. If we ever do, the limits will be generous and we will give you plenty of notice beforehand. But as of today, there are no limits, texting is free.
Once a call is transferred, are the minutes still being counted?
Only while the AI is on the call. During a warm transfer, the AI stays on for a short handoff period (bringing your team up to speed and passing the caller over), and that brief time is billed as normal talk time. But the moment the AI disconnects and the call is fully handed to your team, billing stops. You are not charged for the minutes the caller then spends talking to a human.
Can I explore the dashboard and settings without starting a trial?
To get into the full dashboard and settings, you start your free trial, and yes, that does require a credit card. That is intentional, for two reasons.
First, it is a deliberate product decision. We built Zinng for serious businesses, and a card up front keeps it that way. We are not a venture-funded startup chasing a giant exit and letting anyone wander through the product, we want real customers genuinely evaluating the platform, and a card is a small signal of that.
Second, it is a security measure. Requiring a card keeps anonymous accounts from probing the platform for vulnerabilities, which protects you and every other business using Zinng.
And it is a genuine free trial: start it, put the platform fully through its paces, and cancel any time before it ends if it is not the right fit.
Can I test the AI agent before I subscribe?
Yes. During onboarding, before you enter any payment details, you can use our web call feature to talk to your agent right in your browser and get a real feel for how the AI sounds and handles a conversation. It is a quick preview, so live actions like booking an appointment are not wired up in that test, but it is a genuine way to hear the AI's capabilities first. Once you start your trial, you can then test everything end to end.
Ready to get started?
Set up your AI phone agent in minutes. No credit card required.
Try Zinng Free for 7 Days
About the Author
Timothy Bramlett
Co-Founder & CEO, Zinng
Timothy Bramlett is an American entrepreneur, software engineer, and product strategist. He is the founder of Zinng, an AI-powered phone agent platform that helps businesses never miss a customer call with intelligent call handling, real-time transcripts, and instant summaries.