This week's update is coming out late, on a Friday, because of a huge week of shipping. Here's everything that's new, plus a look at what's coming next.
Outbound calling is now in the mobile apps
You can now make outbound calls right from the Zinng mobile apps. Update to the latest version to get it. Not in the mobile apps yet and want an invite? Just reach out. We're getting them publicly released soon.
FAQ is done and deploys early next week
Our new FAQ feature is finished and goes live early next week. It lets you easily add frequently asked questions so your agent can answer them for you.
More that shipped this week
- The mobile apps remember your last selected inbox filter. Thanks to the customer who flagged it.
- New mobile inbox actions: mark as urgent, mark as unread, start an outbound call, block a number, edit contact details, update a name, edit notes, and report a problem. Everything the web inbox already does.
- Send images and attachments from the mobile apps.
- Post-call notification emails are now on by default for new agents (except medical accounts). You get an email with the full transcript every time a call finishes. Turn it on or off in your agent settings.
- Transfer caller ID options: when a call is transferred, choose to show your agent's number or the original caller's number. Some of this depends on your carrier and forwarding setup.
- Fixed the missing copy phone number button on mobile in certain cases.
- Plus a long list of smaller fixes and improvements.
Using Google Voice? We need testers
If you forward through Google Voice, you may have hit the "press 1 to accept" prompt Google plays when the agent answers too quickly. We built two prototype fixes: one where the agent presses 1 automatically, and one where we slow the pickup slightly so the prompt never appears. If you're still having Google Voice trouble, reach out and we'll test it with you.
What's coming next
- A much smarter Chat with AI that can change any setting on your agent for you. Coming very soon.
- Workflows: rules that automatically send a text a set time after a call ends. AI-powered dynamic messages will follow.
- More improvements to the mobile apps.
- Agent memory: your agent will remember and reference previous calls with the same caller.
- A built-in CRM to easily keep track of your customers.
- A free Google Reviews widget for your website. Free on every plan, including the free plan.
- AI in the chat widget.
- AI for your SMS replies, responding to texts until you take over as a human.
As always, reach out through the chat widget with any questions or feedback.