Quick note: we ship new features almost every day, so I'll be posting these updates daily from now on, every time we release something new. I've gotten behind recently, so this one is a big catch-up with a lot packed in.
Behind the scenes we've made a ton of improvements to the platform overall. Here's what's new:
📱 Mobile apps
- Outbound calling is now live in the mobile apps.
- Fixed a bug that stopped outbound calls from working at all on some devices where microphone permission hadn't been granted. This is rolled out. Please keep letting us know if you hit any issues placing outbound web calls on mobile.
- Fixed the screen auto-locking mid-call on mobile. The latest iOS and Android builds are already out, so you may need to update your app. Please test it and let us know if you still see any issues. If you need help updating, just ask, we have documentation.
- More actions when viewing a conversation (behind the three-dot menu): outbound call, block number, user details, notes, and report a problem.
- The app now remembers your last selected inbox filter.
- You can now send images and attachments.
📞 Calls & transfers
- Cold transfers can now show either your agent's caller ID or the caller's own number when the call reaches you. This isn't available for warm transfers yet due to technical and anti-spoofing limitations behind the scenes, but we're investigating a way to support it in the future.
📥 Inbox (web)
- Full-text search: you can now search across all the text inside every conversation, not just names and phone numbers. Try it out and let us know what you think.
- Loading the inbox no longer automatically selects (and accidentally marks as read) a conversation. You'll now see a clean empty state and choose a conversation yourself.
- Known issue: on the mobile web version, this new screen is temporarily preventing you from selecting a conversation. We just discovered it and are fixing it very rapidly, it should be resolved within an hour or two. Desktop web works perfectly.
🔔 SMS notifications
- The SMS alerts for new calls and new texts (enabled in your inbox settings) now include the caller's number and name when the name is available.
✨ Edit with AI
- We made improvements to editing your AI agents with AI, and changed the way it works under the hood for a smoother process. Soon you'll be able to just chat with it to change everything about your agent.
🔗 Share a conversation
- A customer-requested feature: share any conversation via a public, read-only link, great for sharing with teammates. It currently shows the full history in one long view; we're adding scrolling improvements next.
🔗 Clickable links
- URLs are now clickable inside conversations on both web and mobile. Let us know if you spot any issues.
📲 Request app access
- You can now request access to the iOS and Android apps right from the web app. We're submitting both for full public approval next week; until then, access is invite-only, so check it out if you'd like in.
What we're working on next
- Chat widget + AI: improvements to the website chat widget, including getting AI answering inside it.
- AI SMS replies: your agents will be able to automatically respond to incoming text messages.
- Workflows: set up automations, for example send a text after every completed call. This will start as static text, and later the AI will generate the message from a prompt.
- More mobile app improvements.
- Smarter post-call actions: the system will review the completed conversation and, if the caller identified themselves, automatically update their name, with a lot more automatic actions based on what was said to come.
- Agent memory: agents will be able to remember prior conversations they've had with the same person.
- Free Google Reviews widget you can embed on your website to keep your Google and Google Maps rating updated.
And a lot more is coming. Keep the feature requests coming, everything we can build, we will build.