Another short one, since a lot of the team is off for holiday celebrations. But we did ship something this weekend that many of you asked for.
Quick refresher: when a visitor leaves your chat widget before you reply, Zinng emails them your response after three minutes, so they still get your answer.
Until now, when they replied to that email, it went to your Zinng account email, which for many of you is a personal inbox. Now you can send those replies to any address you choose, like support@ or sales@.
To set it up:
- Go to Website Widgets, then Chat Widget, then Settings.
- Turn off Send Replies to My Account Email.
- Enter the email you want replies sent to.
- Click Send Verification Link and verify the address from the email we send you.
From then on, every response we email to a visitor uses that address as its reply-to.
Stay tuned, there is a lot more coming. As always, keep the feature requests coming.