Another big batch of releases. Here is everything new, plus what we are building right now.
⚡ Workflows are live
- You can now set up an automation that sends an SMS after a call ends. Today the message is static text you write yourself.
- We can make these a lot smarter, we just need someone to ask. For example, we could have AI read the transcript and only act in certain cases, like texting a caller who said nothing at all on the call: "we noticed you didn't say anything, is everything alright, would you like us to call you back?" If you want something like that, tell us and we will build it.
🔍 Inbox search now looks inside conversations
- Search now works like WhatsApp: it searches the text inside every conversation, shows the same conversation once for each place your keyword appears, and highlights the match when you open it.
- Known tradeoff: the moment this went out, feedback made it clear that searching for a specific contact got a little harder. We are adding an option to switch between searching conversations and searching contacts. Stay tuned.
⭐ Free Google Reviews widget
- In case you missed it, you can now display your Google reviews on your website. This is a beta, and it is free functionality we are adding for everyone.
- We already added a preview box based on feedback that came in within hours. Try it and tell us what you want changed.
✨ Chat with AI got much more capable
- It can now change a lot of your voice agent settings just by asking, and it is working well. By roughly the end of next week we expect it to handle every voice agent setting.
- This is the fastest way to change your agent, so try it first. If you would rather talk to a human, you can still book a call with me and I will feed it back into the AI.
📱 Mobile apps
- Turn on push notifications. A lot of people do not realize the apps have them. Open Profile in the bottom menu, find Push Notifications, and toggle it on. We are adding a prompt so you do not have to remember this.
- Two-factor authentication now works in the mobile apps.
- A ton of other improvements, genuinely too many to list.
- Known issue: sending an image on iOS takes a moment and gives you no sign that it is uploading in the background. We are adding an indicator.
- Known issue: on iOS, attaching an image from your photo library hides it behind the keyboard. Fixed within a few days.
- Both apps are still pending approval with Apple and Google. Review times are extremely long right now, so until they clear we have to invite you manually. We know that is a pain, and thank you for going through it. Thank you as well to everyone sending feedback on the apps, it has been excellent.
👥 Team invites
- Inviting users to your account is a smoother process now. If you hit any issue at all, tell us and we will fix it quickly.
📞 Outbound calling
- You can now download and play back your outbound calls. We did not realize we had missed that one.
🔧 Behind the scenes
- A long list of smaller fixes and platform improvements you would not normally see day to day.
What we are working on next
- Agent memory (beta). Likely up sometime next week. When a caller comes back, your agent will know they have called before and can pull up the history of that conversation.
- Post-call caller details. After a call ends, your agent will identify the caller's name and email if they were given, and fill them in automatically so you can copy them.
- Zinng Scheduling. Appointments and availability built into Zinng. Essentially everything you would use Cal.com or a similar provider for, without leaving the app.
- The chat widget. Enough of you have asked that we are building it properly. One note on how it will work: a text chat agent and a voice agent behave differently enough that they will most likely be separate agents with separate knowledge bases, rather than one thing doing both. We will make copying settings between them as easy as we can.
As always, keep the feature requests coming. Everything we can build, we will build.