SMS messages in your inbox are turning green. So what color should chat messages be? I need your vote, plus your take on one more inbox change.
Question 1: Archived or resolved? Today the inbox uses archived and unarchived. I think resolved and unresolved would be a lot more helpful, but I could be completely wrong. What do you think?
Question 2: What color should chat messages be? SMS bubbles are moving to green, since in the US most texts already show up green in the apps you know. Chat probably should not be blue, because blue usually means iMessage. The Zinng inbox handles several channels, and the goal is for you to see at a glance which channel every message came through.
Send your answers to [email protected] or drop them in the comments on the post. We read every one.
Rolling out over the next day or so:
- A re-engineered Google Reviews widget that pulls in even more reviews.
- Yelp support, so your Yelp and Google reviews show in the same widget.
- Free dictation in the chat widget.
- Even better image handling.
- Background noise reduction on phone calls, so your AI agent understands callers better.
- Blocked numbers now block texts too, not just calls.
- Assigning inbox conversations to a teammate is in the works.
There is a ton more coming down the pipe, so keep the feedback coming.