At a glance
AI Agents by quote (credit pools), plus a Dialpad seat from $15/user.
No published AI price, and Dialpad must be your phone system.
Zinng: published pricing, $49 for 300 minutes, works with any phone, 7-day free trial.
The short answer
Dialpad is a large, well-reviewed business phone system, and its AI receptionist (Dialpad AI Agents) books, routes and answers questions with full context on handoff. But it's sold by quote in credit pools, on top of a Dialpad seat, so you can't price it without a sales call.
Zinng publishes its prices ($49 for 300 minutes), works with any phone, and has a 7-day free trial.
Dialpad AI Agents pricing (checked October 2026)
- AI Agents: quote only. You buy a pool of credits, and a conversation is billable only when the AI retrieves information or takes an action (scheduling, routing, order lookup).
- Dialpad Connect seat (required): Standard $15 per user, Pro $25 (adds CRM integrations and 24/7 support), Enterprise by quote.
- Trial: Dialpad Connect has a 14-day free trial; an AI Agents trial isn't published.
AI Agents check availability and book or reschedule during the call, route by time, department or person, and hand off to staff with context. Dialpad is the phone system: it provides numbers in 50+ countries and ports yours. With a signed BAA, Dialpad says all its products can be used by healthcare customers.
Dialpad AI Agents
Best if you already use Dialpad
Dialpad's AI receptionist ("AI Agents"), sold by quote in credit pools on top of a Dialpad phone seat from $15/user. Only conversations where the AI takes an action are billable.
"Dialpad is the first calling platform I've used for work and my experience has been wonderful. The platform is organized and easy to use."
"when you pick up the phone fast, it goes to voicemail. Our team now has to count to 5 before picking up, and sometimes it still happens."
Checked October 2, 2026 on dialpad.com (no public pricing). Prices change; confirm before you buy.
Ratings above are for Dialpad as a whole, not AI Agents: 4.1 on Trustpilot (3,195 reviews), 4.4 on G2 (4,930) and 4.2 on Capterra (570). Dialpad was founded in 2011 and has raised about $476M.
Dialpad vs AI receptionists with published pricing
Entry plans side by side. Scroll sideways on a phone to see every column.
| Service | Starts at | Includes | Billing | Setup | Free trial |
|---|---|---|---|---|---|
| Dialpad AI Agents | Quote | See card | Quote: credits per conversation | Through sales | 14 days (phone) |
| Zinng | $49/mo | 300 minutes | Per minute + extra-minute buckets ($25 for 150) | Self-serve + free help | 7 days |
| RingCentral AI Receptionist (AIR) | $49/mo | 100 minutes | Per minute | Self-serve | 14 days |
| Nextiva XBert | $122/mo | 100 interactions | Per interaction ($0.99 after 100) | Self-serve + help | 30-day money-back |
| CloudTalk AI Voice Agents | $133/mo | 200 minutes | Per minute | Self-serve | 14 days (no card) |
| Sona by Quo (formerly OpenPhone) | $28/mo | 10 calls | Per call | Self-serve | 7 days (paid Quo plan) |
| Upfirst | $24.95/mo | 30 calls | Per call | Self-serve + help | 14 days, no card |
| Rosie | $49/mo | 250 minutes | Minute plans (auto-upgrade) | Self-serve | 7 days |
| Goodcall | $79/mo | 100 unique callers | Per unique caller | Self-serve | Not published |
The best Dialpad AI receptionist alternatives
1. Zinng: published pricing, any phone
Zinng lets you start without a sales call:
- $49 for 300 minutes or $99 for 700, with call transfers on every plan, no seat required.
- Live calendar booking on the $99 Pro plan (Google Calendar, Outlook, Cal.com, Calendly).
- Two-way texting, a website chat widget and 63 languages, with every call recorded and transcribed.
- Extra minutes in buckets: 150 for $25, 300 for $50, 600 for $100 or 1,200 for $200.
- Free setup help. Keep your number by forwarding or porting it.
Zinng plans: $49 (300 minutes), $99 (700), $149 (1,000) and $249 (2,000), all with a 7-day free trial and no contract.
RingCentral AI Receptionist (AIR)
Best if you already use RingCentral
RingCentral's AI receptionist, sold standalone from $49/month for 100 minutes or as a $39 add-on to a RingEX phone seat. Extra minutes cost $0.50.
"Mikey yesterday provided us with Customer Service of the utmost Excellence when we had an urgent need with one of our self-storage locations"
"A word of advice: DO NOT USE THIS SERVICE. You may get a working number, but when you actually need customer service or help resolving an issue, good luck. I have been trying to cancel my service for over a year"
Checked October 2, 2026 on ringcentral.com. Prices change; confirm before you buy.
Nextiva XBert
Best if you already use Nextiva
Nextiva's AI receptionist add-on: $99/month for 100 interactions, then $0.99 each, on top of a Nextiva phone seat from $15/user (12-month term) or $23 monthly.
"I recently started using Nextiva with my team, and so far, I'm really happy with it. It's easy to set up, calls are clear, and everything feels straightforward to use."
"It has been over a month, and my phone numbers still have not been ported to Nextiva. Because of the poor onboarding support I have received, they have not even been able to begin the porting process."
Checked October 2, 2026 on nextiva.com. Prices change; confirm before you buy.
CloudTalk AI Voice Agents
Best if you already use CloudTalk
CloudTalk's AI receptionist add-on: $99/month for 200 minutes on top of a CloudTalk phone seat from $25/user, then about $0.50 per minute. Live booking needs the pricier AI Specialist.
"Staff are very attentive + insightful. Getting set up was extremely simple and every package was presented in a transparent manner would definitely recommend!"
"Once you won't up and port your number in, many parts of this service don't work, and good luck getting any help. Over an hour wait on their 'customer service' chat, and they refuse to do a simple video call to help you."
Checked October 2, 2026 on cloudtalk.io. Prices change; confirm before you buy.
Sona by Quo (formerly OpenPhone)
Best if you already use Quo (OpenPhone)
Quo's built-in AI agent, about 10 calls a month free on any Quo plan, then paid tiers from $25 for 40 calls. It only works inside Quo, with a Quo seat from $28/month ($19 billed yearly).
"Our recent support request was prompt, knowledgeable, and addressed all of our issues. Pleased with the support Quo has provided us."
"I ported my primary business number over and now I cannot sent text messages to most of my clients. Customer service includes AI chatbots who are useless, and if you want to actually talk to a human being you'd need to upgrade to the "Scale" plan."
Checked October 9, 2026 on quo.com. Prices change; confirm before you buy.
Upfirst
Best for every feature on every plan
Per-call AI receptionist with transfers, live booking, texting and 35+ languages on every plan, plus a free onboarding call.
"What I like best about Upfirst is their customer support and their willingness to keep improving the platform."
"It's not as personal as having a live receptionist, but it does what we need for now"
Checked October 2, 2026 on upfirst.ai. Prices change; confirm before you buy.
Rosie
Best for quick self-serve setup
Self-serve AI receptionist trained from your Google Business Profile and website. Live booking and transfers start on the $149 Scale plan.
"Rosie is the best AI answering service I've tried... I called the trial number and was surprised how well it answered queries about my business (Transistor), even questions it wasn't trained on."
Checked October 2, 2026 on heyrosie.com. Prices change; confirm before you buy.
Goodcall
Best for customizable call flows
Self-serve AI phone agent with a call-flow builder, billed per unique caller with unlimited minutes. US only.
"Their on time Customer Services Their numerios Features best part it is easy to use"
"Service started out at $59 then no notice moved in $99 a month and then this last month they now they are charging me $130 a month with no notice."
Checked October 2, 2026 on goodcall.com. Prices change; confirm before you buy.
Frequently asked questions
How much does Dialpad's AI receptionist cost?
Dialpad doesn't publish AI Agent pricing. You buy a pool of AI Agent credits through sales, and a conversation is billable only when the AI retrieves information or takes an action like scheduling, routing or an order lookup. You also need a Dialpad Connect seat, from $15 per user per month (Standard) or $25 (Pro).
Does Dialpad Connect include an AI receptionist?
No. Dialpad Connect's built-in AI covers transcription and AI call recaps. The AI receptionist is Dialpad AI Agents, sold separately by quote.
Is Dialpad HIPAA compliant?
Dialpad says that once a Business Associate Agreement is signed, all Dialpad products can be used compliantly by healthcare customers.
What is the best Dialpad AI receptionist alternative?
If you want published pricing and no phone system switch, Zinng costs $49 a month for 300 minutes with call transfers, two-way texting and 63 languages on every plan, live calendar booking on the $99 plan, and a 7-day free trial.
Sources: dialpad.com/pricing, Dialpad AI receptionist page, Dialpad's help center, Trustpilot, G2 and Capterra, checked October 2, 2026. No affiliate links. Compare more on our AI receptionist alternatives page.
