At a glance
$99/mo for 100 interactions plus a Nextiva seat from $15, so about $114 to $122 for one user.
Nextiva must be your phone system, and every interaction past 100 costs $0.99.
Zinng: works with any phone, $49 for 300 minutes, call transfers on every plan.
The short answer
Nextiva's XBert is a capable AI receptionist that answers calls, texts and chats, with free assisted setup and a 30-day money-back guarantee. It's an add-on to Nextiva's phone system, though, so one user pays about $114 to $122 a month for 100 interactions, then $0.99 each.
If you'd rather keep your current phone setup, Zinng works with any phone and costs $49 a month for 300 minutes.
Nextiva XBert pricing (checked October 2026)
- XBert AI Employee: $99/month for 100 interactions, then $0.99 each. No long-term contract for XBert.
- Nextiva seat (required): Core $15 per user on a 12-month term or $23 month-to-month; Engage $25 ($50 monthly) adds a toll-free number and live chat.
- One user, all in: about $114 a month (Core on a 12-month term) or $122 (month-to-month) for 100 interactions.
XBert transfers calls with context, texts callers, and books through Google Calendar, Calendly, Cal.com and others; CRMs like Salesforce, HubSpot and ServiceTitan connect on request in 2 to 4 days. There's no free trial, but there is a 30-day money-back guarantee and free assisted setup.
Nextiva XBert
Best if you already use Nextiva
Nextiva's AI receptionist add-on: $99/month for 100 interactions, then $0.99 each, on top of a Nextiva phone seat from $15/user (12-month term) or $23 monthly.
"I recently started using Nextiva with my team, and so far, I'm really happy with it. It's easy to set up, calls are clear, and everything feels straightforward to use."
"It has been over a month, and my phone numbers still have not been ported to Nextiva. Because of the poor onboarding support I have received, they have not even been able to begin the porting process."
Checked October 2, 2026 on nextiva.com. Prices change; confirm before you buy.
Ratings above are for Nextiva as a whole, not XBert: 4.6 on Trustpilot (8,690 reviews), 4.5 on G2 (3,653), 4.6 on Capterra (919) and an A+ with the BBB.
How XBert interactions add up
A call counts once it lasts 30 seconds; a text or chat counts once the AI sends 3 responses. 100 interactions is roughly 3 to 5 a day. At 300 interactions a month you'd pay about $297 for XBert ($99 + 200 x $0.99) plus the seat. Zinng's $49 plan covers about 100 three-minute calls, and $99 covers about 230.
Nextiva XBert vs the alternatives: comparison table
Entry plans side by side. Scroll sideways on a phone to see every column.
| Service | Starts at | Includes | Billing | Setup | Free trial |
|---|---|---|---|---|---|
| Nextiva XBert | $122/mo | 100 interactions | Per interaction ($0.99 after 100) | Self-serve + help | 30-day money-back |
| Zinng | $49/mo | 300 minutes | Per minute + extra-minute buckets ($25 for 150) | Self-serve + free help | 7 days |
| RingCentral AI Receptionist (AIR) | $49/mo | 100 minutes | Per minute | Self-serve | 14 days |
| CloudTalk AI Voice Agents | $133/mo | 200 minutes | Per minute | Self-serve | 14 days (no card) |
| Sona by Quo (formerly OpenPhone) | $28/mo | 10 calls | Per call | Self-serve | 7 days (paid Quo plan) |
| Upfirst | $24.95/mo | 30 calls | Per call | Self-serve + help | 14 days, no card |
| Rosie | $49/mo | 250 minutes | Minute plans (auto-upgrade) | Self-serve | 7 days |
| Dialzara | $29/mo | 60 minutes | Per minute | Self-serve | 7 days |
| Goodcall | $79/mo | 100 unique callers | Per unique caller | Self-serve | Not published |
The best Nextiva XBert alternatives
1. Zinng: works with the phone you have
Zinng doesn't require a new phone system:
- $49 for 300 minutes or $99 for 700, with call transfers on every plan, no seat required.
- Live calendar booking on the $99 Pro plan (Google Calendar, Outlook, Cal.com, Calendly).
- Two-way texting, a website chat widget and 63 languages, with every call recorded and transcribed.
- Extra minutes in buckets: 150 for $25, 300 for $50, 600 for $100 or 1,200 for $200.
- Free setup help. Keep your number by forwarding or porting it.
Zinng plans: $49 (300 minutes), $99 (700), $149 (1,000) and $249 (2,000), all with a 7-day free trial and no contract.
RingCentral AI Receptionist (AIR)
Best if you already use RingCentral
RingCentral's AI receptionist, sold standalone from $49/month for 100 minutes or as a $39 add-on to a RingEX phone seat. Extra minutes cost $0.50.
"Mikey yesterday provided us with Customer Service of the utmost Excellence when we had an urgent need with one of our self-storage locations"
"A word of advice: DO NOT USE THIS SERVICE. You may get a working number, but when you actually need customer service or help resolving an issue, good luck. I have been trying to cancel my service for over a year"
Checked October 2, 2026 on ringcentral.com. Prices change; confirm before you buy.
CloudTalk AI Voice Agents
Best if you already use CloudTalk
CloudTalk's AI receptionist add-on: $99/month for 200 minutes on top of a CloudTalk phone seat from $25/user, then about $0.50 per minute. Live booking needs the pricier AI Specialist.
"Staff are very attentive + insightful. Getting set up was extremely simple and every package was presented in a transparent manner would definitely recommend!"
"Once you won't up and port your number in, many parts of this service don't work, and good luck getting any help. Over an hour wait on their 'customer service' chat, and they refuse to do a simple video call to help you."
Checked October 2, 2026 on cloudtalk.io. Prices change; confirm before you buy.
Sona by Quo (formerly OpenPhone)
Best if you already use Quo (OpenPhone)
Quo's built-in AI agent, about 10 calls a month free on any Quo plan, then paid tiers from $25 for 40 calls. It only works inside Quo, with a Quo seat from $28/month ($19 billed yearly).
"Our recent support request was prompt, knowledgeable, and addressed all of our issues. Pleased with the support Quo has provided us."
"I ported my primary business number over and now I cannot sent text messages to most of my clients. Customer service includes AI chatbots who are useless, and if you want to actually talk to a human being you'd need to upgrade to the "Scale" plan."
Checked October 9, 2026 on quo.com. Prices change; confirm before you buy.
Upfirst
Best for every feature on every plan
Per-call AI receptionist with transfers, live booking, texting and 35+ languages on every plan, plus a free onboarding call.
"What I like best about Upfirst is their customer support and their willingness to keep improving the platform."
"It's not as personal as having a live receptionist, but it does what we need for now"
Checked October 2, 2026 on upfirst.ai. Prices change; confirm before you buy.
Rosie
Best for quick self-serve setup
Self-serve AI receptionist trained from your Google Business Profile and website. Live booking and transfers start on the $149 Scale plan.
"Rosie is the best AI answering service I've tried... I called the trial number and was surprised how well it answered queries about my business (Transistor), even questions it wasn't trained on."
Checked October 2, 2026 on heyrosie.com. Prices change; confirm before you buy.
Dialzara
Best for the lowest entry price
Per-minute AI receptionist from $29/month for 60 minutes; warm transfers, calendar sync and Spanish start on the $99 plan.
"Working with Adam and his AI phone system has honestly been one of the most impressive experiences we've had integrating technology into our real estate business."
"Customer service is terrible. Trying to even get a response is really hard."
Checked October 2, 2026 on dialzara.com. Prices change; confirm before you buy.
Goodcall
Best for customizable call flows
Self-serve AI phone agent with a call-flow builder, billed per unique caller with unlimited minutes. US only.
"Their on time Customer Services Their numerios Features best part it is easy to use"
"Service started out at $59 then no notice moved in $99 a month and then this last month they now they are charging me $130 a month with no notice."
Checked October 2, 2026 on goodcall.com. Prices change; confirm before you buy.
Frequently asked questions
How much does Nextiva XBert cost?
Nextiva's XBert AI Employee costs $99 a month for 100 interactions, then $0.99 per interaction, and it's added to a Nextiva plan. The Core seat is $15 per user on a 12-month term or $23 month-to-month, so one user pays about $114 to $122 a month. A call counts as an interaction once it lasts 30 seconds; a text or chat counts after 3 AI responses.
Do I need Nextiva to use XBert?
Yes. Nextiva says to add XBert to your Nextiva plan, so Nextiva becomes your phone system. Numbers come with the plan and porting is offered.
Does XBert have a free trial?
No free trial, but XBert has a 30-day money-back guarantee, and Nextiva includes assisted setup at no extra fee.
What is the best Nextiva XBert alternative?
If you don't want to switch to Nextiva, Zinng works with any phone: $49 a month for 300 minutes, call transfers on every plan, two-way texting, 63 languages and a 7-day free trial.
Sources: Nextiva AI receptionist page, Nextiva pricing, Trustpilot, G2, Capterra and the BBB, checked October 2, 2026. No affiliate links. Compare more on our AI receptionist alternatives page.
