Our take on answering services in Nevada
Looking for a Nevada or Las Vegas answering service? We're Zinng, an AI answering service, so we'll be honest about our bias: we think AI makes the best front line for your phones, because it answers every call on the first ring, 24/7.
When a caller needs a real person, Zinng transfers the call to you or your team. You can try a free demo built from your own website in about a minute and hear it for yourself.
But plenty of Nevada businesses want a human voice on every call. If that's you, these are the four live answering services we would consider, based on their published pricing and what real customers say about them. One of them, Abby Connect, has its receptionists in Las Vegas.
The top 4 Nevada answering services compared
| Service | Rating | Starts at | Per minute | Billing | Free trial |
|---|---|---|---|---|---|
| 1 Specialty Answering Service Best overall | 4.9 | $44/mo | $1.54/min | Per second | 14 days, no card |
| 2 PATLive Best all-US-based team | 4.5 | $49/mo | $2.99/min | 6-second | 14 days, card needed |
| 3 AnswerFirst Best for low or unpredictable call volume | 4.2 | $30/mo | $1.95/min | Per second | None (30-day refund) |
| 4 Abby Connect Best for an in-office US team | 3.6 | $165/mo | $3.30/min | 30-second | 14 days, payment needed |
An independent live answering service with per-second billing, the lowest published entry price, and a no-card free trial.
Rounds each call up to a full minute, so real bills usually run higher.
"Was able to get the issue resolved very quickly and easily, the rep understood the issue I was having immediately."
"I would have a problem & they would try to make it seem as if I was the issue."
Prices and ratings checked September 29, 2026.
A live answering service founded in 1990 with fully published pricing, US-based receptionists, and free Spanish.
Rounds each call up to a full minute, so real bills usually run higher.
"Their representatives are courteous and professional, and they collect the information I need from prospective tenants."
"Bots call the numbers and it counts towards your minutes."
Prices and ratings checked September 29, 2026.
A 100% live answering service with usage-based pricing and one-second billing.
Rounds each call up to a full minute, so real bills usually run higher.
"The AnswerFirst agents (staff) are friendly, easy to understand, competent... The price is right, too."
"The agent consistently mispronounced our company name and struggled with the script."
Prices and ratings checked September 29, 2026.
A family-owned service with in-office receptionists in Las Vegas. It also sells AI answering, but these plans are for human answering.
California: Receptionists work in its Las Vegas office; opened a San Francisco tech hub in 2026.
Rounds each call up to a full minute, so real bills usually run higher.
Prices and ratings checked September 29, 2026.
Abby Connect is the only service here based in Nevada, with in-office receptionists in Las Vegas. It is also one of the most expensive, and it bills in 30-second blocks that include ring time, so check how a busy month would price out before you sign.
VoiceNation is now Moneypenny: pricing and what changed
If you're searching for VoiceNation, it no longer exists under that name. Moneypenny, a UK-owned answering service, bought VoiceNation in 2020 and dropped the VoiceNation name in 2025.
Type voicenation.com into your browser today and you land on Moneypenny's US homepage, with no notice explaining the change. Its old pricing page redirects to Moneypenny's pricing too. Our full VoiceNation review covers pricing, reviews, cancellation terms and alternatives in detail.
Here's Moneypenny's current US pricing, checked against its own pricing page. These plans are for human answering. Moneypenny also sells a separate AI answering product, from $69 a month for 25 calls.
A UK-owned answering service that absorbed VoiceNation in 2020. These are its human plans; it also sells AI answering. Owned by Moneypenny (UK).
Rounds each call up to a full minute, so real bills usually run higher.
"Lauri is very friendly, helpful and accommodating. Good rates and great service."
"Once Moneypenny took over for VOICENATION we never got our messages."
Prices and ratings checked September 29, 2026.
Two things to know before you sign. Moneypenny bills in 30-second increments, and its older US terms also describe up to 180 seconds of wrap-up time per call, so ask whether that still applies to your account. You also need 30 days' notice to cancel and 3 months on a plan before you can downgrade.
What VoiceNation and Moneypenny customers say
The reviews are split. Trustpilot rates Moneypenny's US business 4.5 out of 5 from 475 reviews, and VoiceNation's old Trustpilot page now redirects there. But the Better Business Bureau still lists VoiceNation, at the same Buford, Georgia address, with a D- rating for failing to respond to complaints.
The recent 1-star reviews are worth reading before you sign. One customer who never finished onboarding says they were still charged for another month under the 30-day cancellation policy:
Medical answering services in Las Vegas
Las Vegas patients notice when a practice doesn't pick up. This r/vegaslocals post, with more than 400 upvotes, lists what happens when you call 15 doctors in town, including "[phone rings and rings with no answer]" and "I'm sorry, can you hold?" with the call never picked up again.
A medical, dental or veterinary practice needs one thing before anything else: a service that will sign a HIPAA Business Associate Agreement. Without one, sharing patient details with the service puts the practice at risk.
Of the services we checked, Specialty Answering Service, Abby Connect, Ruby and MAP Communications list HIPAA compliance. Moneypenny's terms prohibit sending it protected health information at all, so it is not a fit for medical practices, whatever the price. Whichever you choose, get the signed BAA in hand before the first patient call.
What's different about hiring an answering service in Nevada
Most answering services work the same in every state. Three things matter more in Nevada.
Recording a call usually needs everyone's consent
Nevada's wiretap law, NRS 200.620, has been read by the Nevada Supreme Court to require the consent of everyone on a phone call before it is recorded (Lane v. Allstate, 1998). In 2017, the same court held that the law doesn't reach recordings made outside Nevada (Ditech Financial v. Buckles), and most answering services record from other states.
So before you sign, ask whether the service records your calls, where the recording happens, and whether every caller hears a recording notice. This isn't legal advice, so check with your attorney if recording matters for your business.
Your callers are on Pacific time, most services aren't
Only Abby Connect, in Las Vegas, is based in Nevada. PATLive and AnswerFirst are in Florida and Specialty Answering Service is in Pennsylvania. All of them answer 24/7, so coverage isn't the issue, but if the service books appointments or follows a schedule for you, confirm it's set in Pacific time.
Plan for Spanish-speaking callers
About 31% of Nevadans are Hispanic or Latino, and about 30% speak a language other than English at home, according to the U.S. Census Bureau. Of our top 4, Specialty Answering Service, PATLive and Abby Connect offer Spanish-speaking agents. We couldn't confirm Spanish service for AnswerFirst from its site, so ask directly if you get Spanish-speaking callers.
What to ask any Nevada answering service before you sign
Across every live answering service we checked, the most common complaint was the same one: paying for spam calls and getting surprise overage bills. In a 24/7 tourism economy, a convention week can double your call volume overnight. Before you sign, get these three answers in writing.
- How are robocalls, spam and hang-ups billed?
- What is the billing increment: per second, per minute, or per call?
- What happens when you go over your plan, and is there a cap?
For what it's worth, this is where AI shines. You can tell Zinng's AI to end robocalls and sales pitches on its own, so a spam call costs you a few seconds, and numbers you block don't count against your minutes at all. We wrote up how to stop spam calls on your business line if you want the full playbook, and our cheapest answering service comparison prices 22 services side by side.
Frequently asked questions
What is the best answering service in Nevada?
For a live, human answering service, Specialty Answering Service is our top pick, PATLive is best for an all-US-based team, AnswerFirst is best for low or unpredictable call volume, and Abby Connect is the best Nevada-based company, with receptionists in Las Vegas. If you are open to AI, an AI answering service like Zinng answers every call instantly for a fraction of the price and can transfer callers to a person.
Is there an answering service based in Las Vegas?
Yes. Abby Connect is a family-owned answering service with in-office receptionists in Las Vegas. Its plans start at $165 a month for 50 minutes.
What happened to VoiceNation?
Moneypenny, a UK-owned answering service, bought VoiceNation in 2020 and renamed it Moneypenny in 2025. Moneypenny now sells the same kind of live answering in the US, starting at $165 a month for 50 minutes.
How much does a Las Vegas answering service cost?
Live answering services serving Las Vegas start around $30 to $165 a month, and most charge roughly $1.30 to $3 per minute beyond the plan. AI answering services start around $49 a month for a few hundred minutes.
What is the best medical answering service in Las Vegas?
Pick a service that will sign a HIPAA Business Associate Agreement. Of the services we checked, Specialty Answering Service, Abby Connect, Ruby and MAP Communications list HIPAA compliance. Moneypenny's terms prohibit sending it protected health information, so it is not a fit for medical practices.
Can an answering service record calls in Nevada?
Nevada requires the consent of everyone on a phone call to record it when the recording is made in Nevada (NRS 200.620, Lane v. Allstate, 1998). Most answering services record from other states, where their own state's law applies, so ask whether they record and whether callers hear a recording notice.
How we rate answering services
Every service gets our rating from 0 to 5, calculated from the published facts on this page rather than our opinion. Customer reviews count for 35%, price for 25%, billing fairness for 20%, and trial and terms for 20%.
- Customer reviews: Trustpilot and Google ratings, weighted by how many reviews each has, minus a penalty for a poor BBB grade.
- Price: what a typical small business would pay each month for 150 calls averaging 80 seconds, using each service's real plans and rounding rules.
- Billing fairness: whether you pay by the second or get rounded up to a full minute, whether spam calls are charged, and any extra fees.
- Trial and terms: free trials, refund guarantees, contract minimums, setup fees, and whether prices are public at all.
We don't rate Zinng on this page, and no company paid to be included or ranked.
Sources
Every price and rating on this page comes from each company's own pricing page, Trustpilot, Google, and the Better Business Bureau. Each service card shows the date we last checked it, and prices change often, so confirm before you buy.
- NRS 200.620 (interception and recording of wire communications)
- Lane v. Allstate Insurance Co., 114 Nev. 1176 (1998)
- Ditech Financial LLC v. Buckles, 133 Nev. Adv. Op. 64 (2017) (recordings made outside Nevada)
- U.S. Census Bureau QuickFacts: Nevada (Hispanic or Latino population, languages spoken at home)
