AI phone agents
Create AI phone agents, set their instructions, voice and add-ons, teach them your business and review every call they handle.
What you can do with AI phone agents
Section titled “What you can do with AI phone agents”An AI phone agent answers your calls, talks to callers in a natural voice and follows your instructions. You can create several agents, change how each one sounds and behaves, add tools like call transfer and text messages, and review every call afterward.
Create and manage agents
Section titled “Create and manage agents”- The Agents page: see all your agents in one place.
- Create a new AI phone agent
- Your agent’s page: the settings tabs for one agent.
- Make changes to your agent with Chat with AI
- Delete an agent
Set instructions and behavior
Section titled “Set instructions and behavior”- Agent instruction settings
- Edit your agent’s instructions
- Set business hours and after-hours behavior
- Welcome message settings
- Change the welcome message and who speaks first
Voice and call handling
Section titled “Voice and call handling”- Agent voice settings
- Change your agent’s voice
- Make your agent speak more than one language
- Agent call settings
- Blocked numbers
- Block a caller
Add-ons and follow-up
Section titled “Add-ons and follow-up”- Agent add-ons
- Transfer calls to a person
- Why you can’t turn on call transfer
- Let your agent text callers during a call
- Get texted about urgent calls
- Post-call settings
- Send post-call emails and capture custom call fields
Calls and knowledge
Section titled “Calls and knowledge”- The Call Logs page
- Review calls, recordings and transcripts
- Knowledge Base settings
- Teach your agent with a Knowledge Base
- The FAQ page
New here?
Section titled “New here?”Start with set up your first AI phone agent, then test your agent before you go live.