Turn on text alerts for calls and new messages
Verify your mobile number and agree to SMS alerts to get a text when an AI agent finishes a call or a new person messages your team.
To get text alerts, verify your mobile number, agree to receive SMS alerts, then switch on the alerts you want in Inbox Settings. Alerts are sent from Zinng’s notification number, and you can turn them off at any time.
Before you start
Section titled “Before you start”- A mobile number in the US or Canada that can receive texts. Standard messaging rates may apply.
Turn on text alerts
Section titled “Turn on text alerts”- Open Inbox Settings. In the inbox, select the gear button next to the conversation filter.
- Verify your number. Under SMS Notifications, select Verify number and enter your number. Select Send Code.
- Enter the code. In Enter Verification Code, type the 6-digit code from the text and select Verify. The code expires in 10 minutes. Select Resend code if it does not arrive.
- Agree to alerts. In Enable SMS Alerts, tick I agree to receive SMS alerts from Zinng. Standard messaging rates may apply. and select Enable.
- Choose your alerts. Switch on AI call completed, New SMS conversation or Chat agent handoff requested.
You can also add or change your number on notification settings in Profile Settings, under Phone Number.
Why am I not getting texts?
Section titled “Why am I not getting texts?”Alerts only send when your number is verified, you agreed to SMS alerts, and that alert type is switched on for the team you are on. Check each in Inbox Settings. Only US and Canadian numbers are supported.