How to Make Changes to Your Zinng Agent

Changing your agent is quick, and you do not need to know anything technical to do it. The easiest way is to tell our Chat with AI assistant what you want changed, in plain English, and let it update the agent for you.

You can also change any setting by hand if you prefer. Either way, you can test the result on the spot without using your minutes.

Watch the walkthrough

Prefer to watch? This short video walks through the whole thing.

1. Open the Agents page

In the Zinng web app, go to AI Phone Agents and then Agents in the sidebar. Most businesses will see a single agent listed here.

2. Click your agent

Clicking the agent opens its settings page. Everything about how your agent behaves on a call lives here.

3. Tell Chat with AI what to change

This is the easy way, and the way we recommend. Open Chat with AI on the agent settings page and describe the change you want in your own words.

The assistant is very good at this and can handle just about any change your agent needs, from how it greets callers to what it should say about your services.

4. Approve the changes

The assistant shows you what it plans to change before anything goes live. Review it, and approve the changes to apply them to your agent.

5. Test your agent

You can place a call to your agent right from the settings page to hear the change for yourself.

Prefer to do it yourself?

You do not have to use the AI assistant. Scroll down the agent settings page and you can change any of the settings manually.