How to Forward Your Freedom Mobile Number to Zinng
Use Freedom Mobile call forwarding to send your calls to your Zinng AI receptionist. Forward only the calls you miss, or send every call straight to Zinng. Setup takes about two minutes.
This is the number we set up for your agent (in your dashboard under AI Phone Agents → Agents). Type it once and every code below fills in automatically. Enter all 10 digits.
On a Freedom Mobile cell phone
Open your phone's dialer, type the code, and press Call / Send and wait for the confirmation message.
Option 1: Forward only the calls you don't answer (recommended)
Your phone rings first. If you don't pick up, the call rolls over to Zinng so the caller still reaches your receptionist.
*61*[Zinng number]#
Freedom does not publish a dial code to change the ring delay before forwarding. Call 611 if you need to adjust how long your phone rings first.
To turn this off, dial #61# and press call.
Option 2: Send every call straight to Zinng
Zinng answers all calls without ringing your phone at all.
*21*[Zinng number]#
To turn this off, dial #21# and press call.
If a code doesn't go through, These codes only register on the Freedom Mobile network. Turn off Wi-Fi calling and do not set them while roaming, set forwarding before you travel.
Confirm it works
From a different phone, call your Freedom Mobile number. If you forwarded only missed calls, let it ring through without answering; if you forwarded all calls, it goes straight through. Within a few rings, Zinng should pick up and greet the caller. If it does, you're all set.
Heads up: forwarded calls use minutes on your Freedom Mobile plan. Most plans include thousands of forwarding minutes to Canada and the US each month.
Need help?
If a step isn't working, contact our team. Send us the screen you're on and we'll walk you through it, or set up forwarding for you over a quick call.