How to Get the Zinng iPhone App
The Zinng iPhone app is available now through TestFlight, Apple's official app for early releases. Getting it takes two things from you: send us the email address your iPhone is signed in with, then open the invitation on your iPhone. Here is the whole process.
Available now, through TestFlight
The iPhone app is live and working. It is not listed publicly in the App Store yet, so you cannot search for it and find it. We add you to the tester list by hand, then Apple emails you an invitation, and you install it through TestFlight.
There is no cost and nothing extra to sign up for. If you have a Zinng account, you can have the app.
What is TestFlight?
TestFlight is Apple's own free app for installing apps that are still in their early-release stage, before they are listed publicly in the App Store. It is made by Apple, it is completely safe, and it is the standard way Apple lets people try an app early. You install TestFlight once from the App Store, and then Zinng shows up inside it.
Step 1: Tell us the email your iPhone is signed in with
Email us and let us know you want the iPhone app. In that email, include the email address your iPhone is signed in with, meaning the email on your Apple Account (Apple ID).
This is the part people get wrong, so it is worth a moment. Your Apple Account email does not have to be an @icloud.com address. Plenty of people set up their iPhone with a Gmail, Outlook, or work email, and that is completely fine. We just need the exact address your phone uses, because Apple can only send the TestFlight invitation to that address.
It is also worth knowing that the address your iPhone uses and the address you log in to Zinng with are often not the same, and that is fine too. The Apple Account email only delivers the app to your phone. It has nothing to do with which account you sign in to inside Zinng.
How to check which email your iPhone uses
- Open the Settings app on your iPhone.
- Tap your name at the very top of the screen.
- The email address shown right under your name is the one to send us.
Step 2: We add you, and you get an invitation email
Once we have your Apple Account email, we add it to the tester list. You then receive an invitation email delivered through Apple's TestFlight system. This is usually quick, but give us a little time to get to it.
The email has an Apple icon next to it and the subject "Bramlett Software LLC has invited you to test Zinng." Bramlett Software is the company behind Zinng. It has all the details you need, including a blue View in TestFlight button. If it does not turn up, check your spam or junk folder before assuming something went wrong.
Step 3: Install TestFlight
Open the invitation email on your iPhone, not on your computer. The email walks you through installing TestFlight, which is a free app from Apple. If you already have TestFlight installed, you can skip this and move to the next step.
If you do not have it yet, get it from the App Store the same way you would install any other app: open the App Store, search for TestFlight, and tap Get. It is published by Apple, so you will see Apple listed as the developer.
Step 4: Install Zinng inside TestFlight
Go back to the invitation email and tap View in TestFlight (or open the TestFlight app directly). Zinng appears inside TestFlight. Tap Install next to it, and TestFlight downloads the app to your phone.
Once it finishes, Zinng shows up on your home screen just like any other app, and you can open it from there. In TestFlight, the same button will later read Update whenever a new version is ready, which is how you keep the app current.
Step 5: Sign in
Open the app and sign in with your existing Zinng account. There is nothing new to create.
You have three ways to sign in, whichever one you already use:
- Your email address and password, if you created your Zinng account that way. There is a Forgot password? link on this screen if you need it.
- Continue with Google, if that is how you sign in to Zinng on the web.
- Sign in with Apple, if that is how you set up your Zinng account.
Use the same account you use on the web. Everything is there when you open it: your inbox, your conversations, and your call history.
Remember that the email your iPhone is signed in with and your Zinng login can be different, and that is completely fine. The Apple Account email is only used to deliver the app to your phone. It has nothing to do with which account you sign in to inside the app.
If something does not work
- The invitation email never arrived. Check spam and junk. The email comes from Apple, not from Zinng, so it may sort differently. If it is genuinely not there, reply to us and we will confirm which address we sent it to.
- You sent us the wrong email. The address has to be the exact one your iPhone is signed in with. Check it under Settings at the top, under your name, and send us the address you find there.
- Your Apple Account email is not an @icloud.com address. That is fine. It does not have to be. Whatever email your iPhone is signed in with is the one we need.
- You opened the invitation on a computer. Open it on the iPhone you want the app on. TestFlight only runs on the iPhone, iPad, or Mac itself, not in a desktop browser.
- The app installed but your account looks empty. You are probably signed in to a different Zinng account than the one you use on the web. Sign out and sign back in with the account you use at zinng.ai.
If none of that sorts it out, email us and tell us where you got stuck. Include the email your iPhone is signed in with and we will take a look.
Using an Android phone?
If you are on Android rather than iPhone, we have a separate guide for that.