Fix a rejected SMS campaign and resubmit

If a carrier rejects your SMS registration, the Team Number page shows Registration needs attention. Open the registration, read the carrier’s reason, fix the details and resubmit. Most campaign rejections come from a missing item on your website or a mismatch with your campaign details.

Fix and resubmit

1. Open the rejected registration.

   Go to Team Number and select Review or resubmit registration on the SMS Registration card.

2. Read the reason.

   The failed step shows the carrier’s feedback at the top of the page. Rejected customer profiles say: “Registration was rejected. Review the details below and try again.”

3. Fix your website and details.

   Work through Before you submit: what carriers check. The common causes are:

   • Your website is not live, or does not show the business name you registered.
   • Your business phone number is not visible on your website.
   • Your privacy policy does not say phone numbers are never shared, or your terms page has no SMS terms. Use the Copy text button to copy the wording.
   • Your campaign description and consent description do not match what your website says.
   • Sample messages do not name your business.
   • You ticked Messages include links or Messages include phone numbers but no sample shows one, or you used a public link shortener.

   

4. Check your registration.

   Select Check my registration. Fix every item listed under Fix these items before you submit until you see “Your registration passed every check”.

5. Resubmit.

   Select Resubmit campaign registration. If your customer profile was rejected, correct it and select Submit customer profile again. Review takes a few business days for a campaign.

Still rejected?

Contact support from the link on the registration card. Include the rejection reason shown on the page.

Related

• The SMS Registration page
• Register for A2P 10DLC step by step