Zinng glossary of terms
Plain definitions of the terms you meet in Zinng, from agent, add-on and inbox to voice minutes, workflow and toll-free verification.
Add-on. An extra ability you turn on for an agent, such as Call Transfer, Send SMS or Emergency Text Alerts.
Agent. Your AI phone agent. It answers calls using your business details. Your plan sets how many agents you can have. See set up your first AI phone agent.
A2P 10DLC. A registration that carriers require before a business sends texts in volume from a local number. Some plans do not include it.
Call forwarding. A setting on your phone line that sends incoming calls to another number, such as your Zinng number.
Call transfer. The add-on that lets your agent pass a live call to a person at another phone number.
Inbox. The place where calls, text messages and website chats appear together. A call shows its summary, recording and transcript.
Knowledge base. Extra information about your business that your agent can look up while answering.
Minutes (voice minutes). The call time your plan includes each month. Agents pause when you run out. You earn free minutes during setup; see set up your first AI phone agent.
Roles. Each team member is an Owner, Admin or User, which sets what they can do.
Team. The group of people who share one Zinng account for a business.
Toll-free verification. A registration needed to send texts from a toll-free number.
Web call. A call you make to your agent from your browser to test it. See test your AI phone agent.
Welcome message. The first thing your agent says when it answers.
Widget. A piece of Zinng you add to your website, such as the chat widget or the Google reviews widget.
Workflow. An automatic action that runs after an event. For example, a workflow can send a text after a call ends.