How to Make Your AI Agent Speak English and Spanish

1. Open the Agents page

Sign in to your Zinng dashboard. In the left sidebar, expand AI Phone Agents and click Agents.

The Agents page lists every AI phone agent on your account.

2. Click the agent you want to update

On the Agents page, find the agent you want to make multilingual and click its row to open its settings.

If you only have one agent, just click that one.

3. Find the Multilingual setting

On the agent settings page, scroll to the Voice Settings section. Right next to the voice picker you will see the Multilingual dropdown, labeled "Choose which languages the agent can speak and understand during calls." Click it to open it.

The Multilingual setting sits beside the voice picker in the Voice Settings section.

4. Select English and Spanish

In the dropdown, select both English and Spanish. Once two languages are selected, the dropdown shows "Multilingual (2)" with "2 languages selected." You can add or remove languages here at any time.

• The agent will automatically respond in whichever of the selected languages the caller is speaking.
• If a caller switches languages mid-call, the agent follows along.
• You do not need to change your prompt or add instructions about language. The Multilingual setting handles it.

5. You're good to go

That's it. Your agent can now speak and understand both English and Spanish on calls. Callers can speak to it in either language and it will respond naturally in the same one.