Why you can't turn on call transfer
Find out why the Call Transfer toggle is locked on your agent when your account is being reviewed, and how to contact support about it.
You can’t turn on Call Transfer while your account is being reviewed. The toggle stays off until the review finishes. Everything else on your agent keeps working.
What you see
Section titled “What you see”Open your agent’s settings on AI Phone Agents and scroll to Call Tools & Integrations. On the Call Transfer card the toggle is disabled and a message says:
Your account is currently being reviewed. Call Transfer will be available once the review is complete.
What to do
Section titled “What to do”- Select Contact support in the message.
- Ask about the review of your account.
- When it is complete, return to the card and turn on Call Transfer, then follow Transfer calls to a person.
You can also hover over the disabled toggle to see the same message, which ends with “Contact support if you have any questions.”