Roles and permissions

Learn what Owner, Admin and User can do in Zinng, and how an owner turns conversation permissions on or off for each member.

Last updated November 4, 2026

Every person on a team has one of three roles: Owner, Admin or User. The role decides who can invite people, change team settings and remove members.

The three roles

Role	Who it is
Owner	The person who created the team. A team has one owner, and you cannot invite someone as owner.
Admin	A teammate who helps manage the team. You can choose this role when you invite someone.
User	A teammate who works in the team. You can choose this role when you invite someone.

Action	Owner	Admin	User
Use the inbox, agents and other features your plan includes	Yes	Yes	Yes
Switch between teams	Yes	Yes	Yes
Open Team settings	Yes	Yes	No
Invite teammates	Yes	Yes	No
Rename the team from the Teams page	Yes	No	No
Remove a member	Yes	No	No
Resend a pending invite	Yes	No	No
Change a member’s conversation permissions	Yes	No	No
Manage the subscription	Yes	No	No

On top of the role, the owner can switch three permissions on or off for each member:

Only the owner sees the switches. Everyone else sees a Close button.

No. A team has one owner. You can invite other people as Admin or User.

The Users page does not have a role editor. To change a role, remove the member and invite them again with the new role.