Troubleshooting
Find quick fixes for common problems with calls, texts, your microphone, missing menus and Zinng emails.
Short pages for the problems customers hit most often. Each one explains what you see in the app and how to fix it.
- My agent isn’t answering calls: out of minutes, no phone number, or forwarding not set up.
- Agent can’t hear me on a web call: fix your browser microphone.
- My texts aren’t sending: what each blocked-message reason means.
- I can’t find a menu or feature: plan, team and sidebar checks.
- Not receiving emails from Zinng: find emails in spam or quarantine.
- Call forwarding not working: get exact steps for your carrier.