Forward TELUS calls to your AI agent
Dial the TELUS code to forward missed or all calls to your Zinng AI phone agent, and the code to turn call forwarding off again.
Use these steps to send calls from your Telus line to your AI agent. Your number stays with Telus.
Before you start
Section titled “Before you start”- Your agent’s Zinng number. Find it on the Connect Number page. Use the 10 digits only, without +1.
- The Telus phone you want to forward from.
- A Zinng number in the same country as your Telus line. Carriers usually do not forward to another country.
Turn forwarding on
Section titled “Turn forwarding on”- Open the keypad on the Telus phone.
- Dial the code for what you want, using your agent’s number.
- Press the green call button and wait for a short message or beep.
- Call your business number from another phone to test.
| What you want | Dial |
|---|---|
| Forward only missed calls | **004* + number + # |
| Forward missed calls after a set time | **61* + number + ** + seconds + # |
| Forward all calls | **21* + number + # |
| Turn off missed-call forwarding | ##004# |
| Turn off the timed version | ##61# |
| Turn off forwarding of all calls | ##21# |
For the timed code, use 5, 10, 15, 20, 25 or 30 seconds (1 to 6 rings).
The Connect Number page builds the exact code for you. Pick Cell phone, then Telus, and it shows the code with your number filled in. See forward your calls to your agent for the full steps.
Why doesn’t the code connect?
Section titled “Why doesn’t the code connect?”Add a 1 in front of the number, or remove it if it is already there. Try the single-star version of the code, or set forwarding in your phone’s Call Forwarding settings. On iPhone, type the code in the Phone app keypad.