Block a caller

To block a caller, add their number on your agent’s Blocked Numbers tab. Blocked numbers cannot reach that agent. You can also block a number from a conversation in your inbox.

Block a number from the Blocked Numbers tab

1. Open the tab.

   Open AI Phone Agents, select your agent, scroll to Agent Settings, and select Blocked Numbers.

2. Select Block Number.

   

3. Enter the number.

   Type it in Phone Number, in any format, for example +1234567890 or (123) 456-7890. Numbers need at least 10 digits. A 10-digit number is treated as a US number.

4. Add a reason, if you like.

   Reason (Optional) helps you remember why, for example Spam caller.

5. Confirm.

   Select Block Number. You see Phone number blocked successfully and the number appears in the list.

Block a number from the inbox

If a caller or texter appears in your inbox, open the conversation and select the block icon at the top (Block number). Confirm with Block Number. You can add a reason. The same control shows Unblock number once blocked. It appears only when the conversation can be blocked.

Unblock a number

On the Blocked Numbers tab, open the menu in ACTIONS, select Unblock Number, type I understand, and select Unblock Number.

Troubleshooting

I see “Please enter a valid phone number”

Enter at least 10 digits. Add the country code with a leading + for numbers outside the US.

Related

• Blocked numbers
• Review calls, recordings and transcripts