Cancel your subscription
Cancel your Zinng subscription from the Subscription page, see when it ends and what to enter in the confirmation window.
You can cancel your subscription yourself from the Subscription page. Cancelling is scheduled for the end of your current billing period, so you keep your plan until then.
Before you start
Section titled “Before you start”- If you only want fewer features or a lower cost, consider a smaller plan. See upgrade, downgrade or add agents.
- The confirmation window says “This action cannot be undone.” You keep access until the end of the billing period.
Cancel your subscription
Section titled “Cancel your subscription”-
In the left menu, open Team, then select Subscription (open your Subscription page).
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Under your current plan, select Cancel Subscription.
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In Confirm Cancellation, type a reason under Please provide a reason for cancellation:. It must be at least 10 characters.
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Select Yes, Cancel.
A message says “Your subscription has been scheduled for cancellation.” Your plan card then shows Cancellation Scheduled.
Why can’t I find Cancel Subscription?
Section titled “Why can’t I find Cancel Subscription?”The link shows only under your current plan when the subscription is active. If your plan card already says Cancellation Scheduled, it is cancelling already. During a free trial the link is also under your trial plan.
Change your mind
Section titled “Change your mind”While the cancellation is scheduled, switching to a plan with Upgrade or Downgrade moves you to that plan and removes the scheduled cancellation. See upgrade, downgrade or add agents.