How to Forward Your Bell Number to Zinng
Use Bell call forwarding to send your calls to your Zinng AI receptionist. Forward only the calls you miss, or send every call straight to Zinng. Setup takes about two minutes.
This is the number we set up for your agent (in your dashboard under AI Phone Agents → Agents). Type it once and every code below fills in automatically. Enter all 10 digits.
On a Bell cell phone
Open your phone's dialer, type the code, and press Call / Send and wait for the confirmation tone or text from Bell.
Option 1: Forward only the calls you don't answer (recommended)
Your phone rings first. If you don't pick up, the call rolls over to Zinng so the caller still reaches your receptionist.
*61*[Zinng number]#
To change the ring delay before forwarding, use your phone’s Call Settings → Call Forwarding menu, Bell manages the timer there rather than with a dial code.
To turn this off, dial #61# and press call.
Option 2: Send every call straight to Zinng
Zinng answers all calls without ringing your phone at all.
*21*[Zinng number]#
To turn this off, dial #21# and press call.
If a code doesn't go through, If a code does not go through, turn off Wi-Fi calling and try again on the Bell cellular network. You can also set forwarding from your phone’s Call Settings menu, which is Bell’s official method.
Virgin Plus runs on the Bell network and uses the same codes.
On a Bell (Bell Home Phone) home or office landline
Pick up the handset, wait for the dial tone, then dial *72 followed by your Zinng number. On some lines you dial *72, wait for a second dial tone, then dial the number. Listen for the confirmation tone.
*72 [Zinng number]
To turn it off, pick up the handset and dial *73. Listen for the confirmation tone.
Want your line to ring first and only forward the calls you miss? On a landline that is "Call Forward No Answer," which Bell (Bell Home Phone) sets on your account rather than with a dial code. Call Bell (Bell Home Phone) and ask them to point Call Forward No Answer at your Zinng number, or reach out to us and we'll set it up with you on a quick call.
Confirm it works
From a different phone, call your Bell number. If you forwarded only missed calls, let it ring through without answering; if you forwarded all calls, it goes straight through. Within a few rings, Zinng should pick up and greet the caller. If it does, you're all set.
Heads up: forwarded calls use minutes on your Bell plan. Most plans include thousands of forwarding minutes to Canada and the US each month.
Need help?
If a step isn't working, contact our team. Send us the screen you're on and we'll walk you through it, or set up forwarding for you over a quick call.