How to Forward Your Verizon Number to Zinng
Use Verizon call forwarding to send your calls to your Zinng AI receptionist. Forward only the calls you miss, or send every call straight to Zinng. Setup takes about two minutes.
This is the number we set up for your agent (in your dashboard under AI Phone Agents → Agents). Type it once and every code below fills in automatically. Enter all 10 digits.
On a Verizon cell phone
Open your phone's dialer, type the code, and press Call / Send and wait for the confirmation tone before hanging up.
Option 1: Forward only the calls you don't answer (recommended)
Your phone rings first. If you don't pick up, the call rolls over to Zinng so the caller still reaches your receptionist.
*71[Zinng number]
Verizon rings your phone three or four times before forwarding, and that ring count is not adjustable with a dial code. This single code (*71) covers both the calls you do not answer and calls when your line is busy.
To turn this off, dial *73 and press call.
Option 2: Send every call straight to Zinng
Zinng answers all calls without ringing your phone at all.
*72[Zinng number]
To turn this off, dial *73 and press call.
If a code doesn't go through, If a code does not go through, turn off Wi-Fi calling and try again over the Verizon cellular network. Always press Call after the code and wait for the confirmation tone.
On a Verizon (Fios home phone) home or office landline
Pick up the handset, wait for the dial tone, then dial *72 followed by your Zinng number. On some lines you dial *72, wait for a second dial tone, then dial the number. Listen for the confirmation tone.
*72 [Zinng number]
To turn it off, pick up the handset and dial *73. Listen for the confirmation tone.
Want your line to ring first and only forward the calls you miss? On a landline that is "Call Forward No Answer," which Verizon (Fios home phone) sets on your account rather than with a dial code. Call Verizon (Fios home phone) and ask them to point Call Forward No Answer at your Zinng number, or reach out to us and we'll set it up with you on a quick call.
Confirm it works
From a different phone, call your Verizon number. If you forwarded only missed calls, let it ring through without answering; if you forwarded all calls, it goes straight through. Within a few rings, Zinng should pick up and greet the caller. If it does, you're all set.
Heads up: forwarded calls use minutes on your Verizon plan. Most plans include thousands of forwarding minutes to Canada and the US each month.
Need help?
If a step isn't working, contact our team. Send us the screen you're on and we'll walk you through it, or set up forwarding for you over a quick call.