Inbox and texting
Read calls, texts and chats in one inbox, reply by text, share conversations and send automatic follow-ups after calls.
The inbox is where every conversation with your customers lives: AI call transcripts, text messages and website chats. This section shows you how to work in it.
- Learn the screen in the Inbox page and the Workflows page.
- Start with inbox basics, then reply to a text.
- If a text will not go through, see why you can’t text this contact and texting numbers outside the US and Canada.
- Keep track of a customer with notes, quick messages and search.
- Show a conversation to someone else with a share link.
- Text callers after a call with follow-up workflows.