Delete an agent

To delete an agent, open the Agents page, open the agent’s three-dot menu, select Delete Agent, and type I understand to confirm. Deleting frees a slot in your plan’s agent limit.

This cannot be undone

The confirmation window warns: This action cannot be undone. It says deleting will permanently remove the agent and all associated call logs. Review any calls you want to keep first, using the Call Logs page.

Delete the agent

1. Open the actions menu.

   On the Agents page, find the agent and select the three-dot menu in the ACTIONS column.

   

2. Select Delete Agent.

   A window titled Delete Agent opens. It shows the agent’s Name, Phone Number and Calls Handled under Agent to be Deleted.

3. Confirm.

   Type I understand exactly in the box. If the text does not match, the box shows Please type exactly “I understand” to confirm deletion.

4. Select Delete Agent.

   The button stays off until the text matches. While it works it shows Deleting…. When it finishes you see Agent deleted successfully and the agent leaves the table.

To keep the agent, select Cancel or close the window.

Troubleshooting

I see “Failed to delete agent. Please try again.”

The agent was not deleted. Wait a moment, then repeat the steps above.

Related

• The Agents page
• Create a new AI phone agent
• Review calls, recordings and transcripts